Where is my item shipped from? Your jewelry is shipped from Martha Seely in Massachusetts. We offer complimentary shipping within the Continental U.S.A.
What is the delivery time once I place an order? It can range from one to several weeks. If you need your purchase expedited, we request you contact us prior to placing your order to insure we can accommodate your special rush request. All expedited/overnight shipping requests are charged, we do not offer complimentary shipping for expedited or overnight shipping requests.
How is my item shipped? Most items will ship USPS Priority Mail , UPS or FedEx, fully insured with tracking. Typically delivery times are 2-7 days. You will be provided with a tracking number once it is shipped. Items exceeding $1,000 are shipped with signature request for your protection. Due to value, we regret that we cannot ship to P.O. boxes. All shipments delivered to a Massachusetts address are subject to MA sales tax.
Do you ship International? We ship via USPS EMS or Fedex International, depending on country and value. We highly recommend that you contact us prior to making a purchase , so we can quote an accurate shipping cost as this will fluctuate based on final destination as well as value. All customs and duties are the sole responsibility of the purchaser. Please check with your country as customs and duties vary. Unfortunately, we do not accept requests to mark packages as gifts, or to declare lesser retail value to lessen the cost of duties or taxes. We are not responsible for packages that are delayed, mishandled or lost in customs.
RETURNS AND REPAIRS
How do I return an item? If you are not 100% satisfied with your purchase you may return it for refund within ten days upon delivery receipt, provided that it is not a customized or made to order piece. If you have any reservation regarding purchasing a made to order item, we request that you contact us prior to placing your order. Items that are in stock and ready to ship that require no customization or sizing may be returned. If you purchased a made to order piece and there is a (highly unlikely) flaw in manufacturing (handcrafting), please contact us immediately upon receipt so we may resolve the problem. Please note that if you cancel a made to order item, it must be within 3 business days of placing your order to receive a full refund. Any made to order item that is cancelled beyond 3 business days will be refunded the purchase amount less 50% to offset the designer’s production cost.
Please notify us via email stating the reason for your return. Your item must be packaged carefully and shipped back with tracking and full insurance as we cannot be responsible for returns that are lost or damaged by the shipper. We do not offer refunds on shipping. Return shipping costs are the responsibility of the customer. Once received your refund will be processed, typically within 24-48 hours. Refunds can only be issued to the credit card used for payment. Please note that your refund may take several days to over a week before posting to your credit card or bank. If you feel your refund has been delayed, please contact your bank prior to contacting us, as they will be able to confirm a pending refund. We do not accept returns on items that are worn or damaged, nor do we accept returns on made to order items that have been customized (including rings). Exception is in the rare event that error was made on a customization (i.e. ring size). If that is the case, we will rectify it immediately. If your item was a gift, and it is returned, refund is made to the purchaser. Unfortunately we cannot offer shop credit.
My item arrived damaged, what should I do? In this unlikely occurrence, please retain all packaging and shipping materials and notify us immediately upon receipt. We will assist you with damage claims caused by the shipper. In the highly unlikely event your actual jewelry arrives damaged, you must contact us immediately with a date stamped photograph and explanation of the damage. We will make arrangements to rectify the situation immediately.
Please contact us for any repair inquiry. We prefer to quote you a specific repair cost once we physically receive the item.